Printing a duplicate receipt when adjusting tips to $0.00

You can now print a duplicate receipt for the Shift4 credit card transaction when you charge tips, and you adjust the tip to 0.00 if the Duplicate receipt option is checked in 3.98.

 

Sometimes your staff will use these receipts to confirm that the transactions were processed correctly.

Shout out to Glenda 832-489-9939 F&B Manager

To print out a duplicate receipt for a zero tip adjustment

1. Go to Sales. Click the Sales icon or select Go to from the top-menu bar and select Sales.

2. At the bottom middle of the screen, select the Charge Tips button. The Member Charge Tip.... screen displays.

3. Select the Adjust Tips button at the top and middle of the screen. The Adjust Tips… screen displays.

4. Select the Duplicate Receipt checkbox at the bottom of the screen.

5. Select the Zero [0] button on the number pad and then select Enter making sure that zero is entered in the field above. A prompt displays confirming that you want to enter $0.00 as your tip.

6. Click Yes. The status bar for AUTHORIZING TRANSACTION and Processing Credit Card displays when finished a Sucess prompt displays stating that the tip adjustment is complete.

7. Click OK. Your receipts will print out on the printer you have set up.